You will receive a confirmation email from Shopify! Please reach out to us if you haven't, as sometimes they don't go through. If your order is not appearing in our shop but it is appearing in your bank account as 'processing', it will usually disappear from the bank account after 24 hours. Best reach out to us either way to confirm!

If you need to change your address, please reach out to us ASAP! Once we hand your order off to a carrier, we cannot change the address and it can be very tricky to re-route a package.

If you placed a preorder and know you will be moving by the time the orders go out, please let us know even if you don't know your address yet so we can make a note to hold your package until we receive a new address for you!*

*please note: we will only hold orders for 14 days after we announce that we are sending out packages. If we do not receive an updated address, you will receive a refund for your order.

We do, but it just costs a bit more and is subject to customs and duty fees! Please read our Shipping Policy and Exchanges & Returns Policy for more information!

If you placed an order from an in-stock, ready-to-ship collection or item, then it usually ships every Monday or so!

If you placed an order for a preorder, made-to-order collection, it can take anywhere from 2-4 months to receive your order, depending on where you are in the world! Production times may vary, but they're usually about 6-8 weeks. We take a few days to inventory, quality check, and prepare everything to be packaged up, and then package all the orders ourselves to send out! After that, it's all up to the postal system! Please check out our Shipping Policy for more information!