Frequently Asked Questions
We ship out all in stock orders about twice a week, with a 3-5 day processing time, which does not include the shipping times estimated from the carrier you picked at check out.
For preorders, it can take 8-14 weeks for the same process due to the garments not being made yet. Manufacturing can take approximately 8-10 weeks, before being shipped to us for quality checking and packaging.
The current preorders we have open are:
The Aquarium: shipping by May 12th
Restocks: shipping sometime September (TBA)
We always do our best to accommodate exchanges, but checking over this list can help speed up the process!
1.) Has it been more than 7 days since you received your package? (If yes, then we cannot do an exchange!)
2.) Have you worn, washed, or ironed your garment? (If yes, then we cannot do an exchange!)
3.) Is the item/size you want to exchange for in stock?
4.) Are you prepared to pay the $10USD exchange shipping fee?
If this list looks good to you, then please feel free to email us with your order number and exchange information!
For returns, the same first two steps apply!
As a small, home-run business, restocks can be pretty tricky to manage for both space and capital reasons, but we do try to accommodate them when we can!
We cannot restock every one of our items all of the time, but for items that we receive a high amount of requests for, we definitely put them on the list! The best way to request an item for restock is to use the 'request restock' button that appears on certain items when you click on your out of stock size!
We only recently received enough requests to open a restock preorder for select items so we can determine how much restock to order, so please keep an eye out for more in the future!
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FAQ
Below are some of our common questions:
You will receive a confirmation email from Shopify! Please reach out to us if you haven't, as sometimes they don't go through. If your order is not appearing in our shop but it is appearing in your bank account as 'processing', it will usually disappear from the bank account after 24 hours. Best reach out to us either way to confirm!
If you need to change your address, please reach out to us ASAP! Once we hand your order off to a carrier, we cannot change the address and it can be very tricky to re-route a package.
If you placed a preorder and know you will be moving by the time the orders go out, please let us know even if you don't know your address yet so we can make a note to hold your package until we receive a new address for you!*
*please note: we will only hold orders for 14 days after we announce that we are sending out packages. If we do not receive an updated address, you will receive a refund for your order.
We do, but it just costs a bit more and is subject to customs and duty fees! Please read our Shipping Policy and Exchanges & Returns Policy for more information!
If you placed an order from an in-stock, ready-to-ship collection or item, then it usually ships every Monday or so!
If you placed an order for a preorder, made-to-order collection, it can take anywhere from 2-4 months to receive your order, depending on where you are in the world! Production times may vary, but they're usually about 6-8 weeks. We take a few days to inventory, quality check, and prepare everything to be packaged up, and then package all the orders ourselves to send out! After that, it's all up to the postal system! Please check out our Shipping Policy for more information!